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Using Layouts

Learn what budboard layouts are and how to use them to your advantage

Troubleshooting BoardLink

Follow these steps to troubleshoot your BoardLink

Setup: budboard Print

Learn how to set up budboard Print for your account

Setup: BoardLink

Learn how to set up your boardlink unit
Need to reset your password? Follow this link

BoardLink Hardware Issues:

If your problem is...

  • Strange menu aspect ratios
  • Display going black after a certain amount of time
  • BoardLink unit not connecting to WiFi
  • BoardLink unit displaying the BoardLink wallpaper and not data

Please perform a total reboot before contacting us. A total reboot will solve most issues much more quickly than a support ticket.

  1. Unplug BoardLink unit, wait at least 30 seconds
  2. Plug BoardLink unit back in, wait for it to boot
  3. If the problem persists, repeat steps 1 and 2 once more
  4. If the problem continues, and you can isolate it to your BoardLink unit* create a ticket below. Please be sure to isolate any other problems that may occur by restarting your displays as well as your internet router, if needed.

    *In the event of a total outage, always check that your wifi is connected and that you haven't lost power to either your unit or your display.

If your problem is...

  • BoardLink unit has an icon of a thermometer in the corner of the screen and continues shutting off
  • Menu application fails to load every time
  • Any other issue not solved by following the instructions above

Create a support ticket using the form below

Support tickets generally have a turnaround time of less than two hours
Your support ticket has been submitted. We're sorry you ended up here.

You will hear back from a member of our team shortly.
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budboard, LLC.
142 Truman St. NE, Ste E
Albuquerque, NM 87108
Serving legal cannabis markets in the United States and Canada.
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