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Troubleshooting BoardLink

Follow these steps to troubleshoot your BoardLink

Setup: BoardLink

Learn how to set up your boardlink unit
Need to reset your password? Follow this link

BoardLink Hardware Issues:

If your problem is...

  • Strange menu aspect ratios
  • Display going black after a certain amount of time
  • BoardLink unit not connecting to WiFi
  • BoardLink unit displaying the BoardLink wallpaper and not data

Please perform a total reboot before contacting us. A total reboot will solve most issues much more quickly than a support ticket.

  1. Unplug the power to the BoardLink unit, wait at least 30 seconds
  2. Unplug the power to your TV, wait at least 30 seconds
  3. Plug the power back in to your TV, wait for it to boot
  4. Plug the power back in to the BoardLink unit, wait for it to boot
  5. If the problem persists, repeat steps 1 and 2 once more
  6. If the problem continues, and you can isolate it to your BoardLink unit* create a ticket below. Please be sure to isolate any other problems that may occur by restarting your displays as well as your internet router, if needed.

    *In the event of a total outage, always check that your wifi is connected and that you haven't lost power to either your unit or your display.

If your problem is...

  • BoardLink unit has an icon of a thermometer in the corner of the screen and continues shutting off
  • Menu application fails to load every time
  • Any other issue not solved by following the instructions above

Create a support ticket using the form below

Support tickets generally have a turnaround time of less than two hours
Your support ticket has been submitted. We're sorry you ended up here.

You will hear back from a member of our team shortly.
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Suite 110
Albuquerque, NM 87109
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